Steps to communication:
- Listen
- Give feedback on what you think they are saying
- Affirm them
- Seek to know their thoughts
- Be sure of what they are saying by asking questions
- Be careful about when you speak. Try not to interrupt.
Warning, give thought to your tone.
But there must be reciprocity-back and forth
Be authoritative without being authoritarian.
At the end, have a “My part” and a “Your”, which must be upheld; this builds trust.
If there isn’t a we, we have nothing at all.
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