Steps to communication:

1. Listen
2. Give feedback on what you think they are saying
3. Affirm them
4. Seek to know their thoughts
5. Be sure of what they are saying by asking questions
6. Be careful about when you speak. Try not to interrupt.

Warning, give thought to your tone.

But there must be reciprocity-back and forth

Be authoritative without being authoritarian.

At the end, have a “My part” and a “Your”, which must be upheld; this builds trust.

If there isn’t a we, we have nothing at all.

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